Terms and Conditions
Introduction
Welcome to ShieldSights.com (the “Website”), operated by SHIELD Sights Ltd (“we,” “us,” or “our”). By accessing or using the Website, you agree to be bound by these Terms and Conditions (“Terms”). Please read them carefully before using the Website. If you do not agree with these Terms, you may not access or use the Website.
Use of the Website
Eligibility: You must be at least 18 years of age to use this Website.
Permitted Use: You may use the Website for lawful purposes only and in accordance with these Terms. You agree not to use the Website for any illegal or unauthorized purpose.
Prohibited Use: You agree not to: (a) Impersonate any person or entity; (b) Interfere with or disrupt the Website or its servers; (c) Attempt to gain unauthorized access to any part of the Website; (d) Use the Website to distribute spam or malware; (e) Violate any applicable laws or regulations.
User Accounts (If applicable)
Account Creation: To access certain features of the Website, you may be required to create an account. You can create an account through the standard WooCommerce/WordPress registration process. You agree to provide accurate and complete information when creating your account. You are responsible for maintaining the confidentiality of your account credentials, including your username and password.
Account Responsibility: You are responsible for all activities that occur under your account, whether or not authorized by you. You agree to notify us immediately of any unauthorized access to or use of your account. You are also responsible for keeping your account information up-to-date.
Account Termination:
By You: You may terminate your account at any time.
By Us: We reserve the right to suspend or terminate your account, without notice, for any reason, including, but not limited to:
Violation of these Terms and Conditions.
Providing false or inaccurate information during registration or account updates.
Unauthorized use of the Website or its services.
Engaging in illegal or harmful activities.
Inactivity for an extended period (we may specify a period).
Non-payment of fees (if applicable).
Effects of Termination: Upon termination of your account, your access to certain areas of the Website may be immediately revoked. Certain data associated with your account may be retained by us for legal or operational purposes, as described in our Privacy Policy. You will remain liable for any outstanding obligations incurred prior to termination.
Content
Ownership: All content on this Website, including text, graphics, logos, images, and software, is the property of SHIELD SIGHTS Ltd or its licensors and is protected by copyright and other intellectual property laws.
Purchases
Product/Service Information: We strive to ensure that all product/service descriptions and images are accurate. However, we do not warrant that the Website will be error-free. The full product range available is displayed on the Website.
Pricing and Currency: All prices are displayed in [Currency] and are inclusive of applicable taxes. The total cost, including any shipping fees, will be clearly displayed at checkout in the chosen currency before you confirm your purchase.
Payment: We accept payments through Lloyds Bank Cardnet via the Ecwid platform, PayPal, and Stripe. By proceeding with your purchase, you authorize us to charge your chosen payment method for the total amount displayed at checkout.
Lloyds Bank Cardnet: Payments processed through Cardnet will be handled securely, and your CV2 number will be collected securely by Cardnet. We do not store your full card details.
PayPal: When choosing PayPal as your payment method, you will be redirected to the PayPal website to complete your transaction. Your payment will be subject to PayPal’s terms and conditions.
Stripe: Payments processed through Stripe will be handled securely. Your card details may be collected and processed by Stripe in accordance with their privacy policy. We do not store your full card details.
3D Secure: All online payments are processed using 3D Secure authentication to verify your identity and protect against fraud. You may be redirected to your card issuer’s website to complete the 3D Secure verification process.
Shipping Policy
Processing Time:
All orders are processed within 1-3 business days. Orders placed on weekends or holidays will be processed the next business day. You will receive a tracking number via email once your order has been shipped.
Shipping Rates & Delivery Times:
We offer the following shipping options:
Standard Shipping: Estimated delivery time of 5-7 business days. Shipping cost will vary by destination, but we always endeavour to pick the best rates.
International Shipping:
We ship worldwide, except to countries that are under an Arms Embargo. Please visit the UK Gov website for an up-to-date list of shipping restrictions. https://www.gov.uk/guidance/current-arms-embargoes-and-other-restrictions
International orders may take 10-14 business days to arrive, and shipping costs will vary by destination. Please note that customs fees, duties, or taxes are the responsibility of the customer.
Order Tracking:
Once your order has been shipped, you will receive a tracking number via email. You can track the status of your order through the carrier’s website. If you have any issues with tracking, please contact our customer support team.
Shipping Restrictions:
We do not ship to P.O. Boxes, APO/FPO addresses, or specific remote locations. If your shipping address falls into one of these categories, please contact us to discuss alternative delivery methods.
Lost or Damaged Items:
While we take great care in packaging your order, we are not responsible for any damage or loss caused by the carrier. If your package is lost or damaged during transit, please contact the carrier directly or reach out to our customer service team for assistance.
Returns & Exchanges:
Please refer to our Returns and Exchanges Policy for more details.
If you have any questions about shipping, please feel free to reach out to our customer support team at info@shieldpsd.com or +441297 678233.
Returns & Exchange Policy
We want you to be completely satisfied with your purchase. If for any reason you are not, we offer returns and exchanges under the following conditions:
Returns:
Eligibility: We accept returns for most items within 30 days of the delivery date. The item must be in its original, unused condition with all stickers, labels, and packaging intact.
Return Process: To initiate a return, please contact our customer service team at info@shieldpsd.com or +441297 678233 with your order number and reason for the return. We will provide you with a return authorization and instructions on how to send the item back.
Return Shipping Costs: Return shipping is the responsibility of the customer, unless the item was received damaged or defective.
Refunds: Once your return is received and inspected, we will process your refund to the original payment method within 5-7 business days. Please note that shipping fees are non-refundable.
Exchanges:
Eligibility: Exchanges are accepted for items in their original, unused condition with all stickers, labels, and packaging intact. Exchanges must be requested within 30 days of receiving your order.
Exchange Process: To initiate an exchange, please contact our customer service team with your order number and details of the item you wish to exchange. We will assist you in finding a replacement.
Exchange Shipping Costs: Customers are responsible for the shipping costs to return the original item, but we will cover the shipping costs for the new item being sent out (for exchanges within the same price range).
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately at info@shieldpsd.com or call us on +441297 678233. We will arrange for a replacement or issue a full refund, depending on your preference. Please provide photos of the damaged or defective item to help us resolve the issue quickly.
Late or Missing Refunds:
If you haven’t received your refund after 7 business days, please check with your bank or credit card company, as there may be delays in processing. If you’ve done this and still have not received your refund, please contact us at info@shieldpsd.com and we’ll assist you further.
Incorrect Items Received Policy
We strive to ensure that you receive the correct items with every order. However, if you receive an incorrect item, we’re here to make it right.
What to Do if You Receive an Incorrect Item:
If you believe you’ve received the wrong item(s), please contact our customer service team immediately at info@shieldpsd.com or +441297 678233. We will need the following details to resolve the issue quickly:
Your order number
A description of the incorrect item(s) received
Photos of the item(s) you received (if possible)
Resolution Process:
Return of Incorrect Items: In the case of an incorrect item, we will provide you with a prepaid return shipping label. You will not be responsible for the return shipping fees.
Replacement or Refund: Once we receive the incorrect item(s) and verify the issue, we will either:
Send you the correct item(s) at no additional charge, or
Issue a full refund to the original payment method for the incorrect item(s).
Timeframe:
You must report incorrect items within 7 days of receiving your order. After this period, we may not be able to process the return or exchange.
Cancellation Policy
We understand that sometimes plans change. If you need to cancel an order, please review our cancellation policy below:
Order Cancellation:
Before Shipment: If you wish to cancel your order, you must contact us within 24 hours of placing the order. Once we receive your request, we will attempt to cancel your order before it is processed or shipped.
After Shipment: Unfortunately, once an order has been shipped, it cannot be cancelled. If you wish to return the item after it has been delivered, please refer to our Returns & Exchange Policy.
How to Cancel an Order:
To cancel an order, please contact our customer service team immediately at info@shieldpsd.com or call us on +441297 678233 with your order number. We will respond within 1 business day and confirm if the cancellation request is possible.
Cancellation Fees:
In some cases, a cancellation fee may apply, especially if the order has already been processed or shipped. This will be communicated to you before the cancellation is finalized.
Refunds After Cancellation:
If your order is successfully cancelled before it ships, a full refund will be processed within 3-5 business days to the original payment method. Please note that payment processing times may vary by bank or payment provider.
Special Orders & Pre-Orders:
If you’ve placed a special or pre-order item, cancellations may be subject to different terms. Please review the product details or contact us for more information.
If you have any questions or need assistance with cancellations, please reach out to our customer service team at info@shieldpsd.com or +441297 678233
Address Change and Delivery Information Policy
We understand that sometimes you may need to update your delivery address or correct delivery information. If you need to make changes to your address after placing an order, please contact us as soon as possible. However, once the goods have been dispatched, we reserve the right to pass on any extra charges incurred by our couriers for redirecting or correcting the delivery address.
We and our couriers will do our very best to ensure your delivery arrives as scheduled. If the information provided is incorrect or if the delivery needs to be redirected, additional charges may apply, and these will be your responsibility.
Please ensure that all delivery information is accurate at the time of checkout to avoid any delays or issues with delivery.
If you have any questions or need assistance with your delivery information, please contact us at info@shieldpsd.com or +441297 678233.
Disclaimer of Warranties
The Website is provided “as is” and “as available” without any warranties of any kind, either express or implied. We do not warrant that the Website will be uninterrupted, error-free, or secure. We do not guarantee the availability or uninterrupted operation of the Lloyds Bank Cardnet payment gateway.
Limitation of Liability
To the fullest extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Website.
Indemnification
You agree to indemnify and hold us harmless from any claims, damages, or expenses (including attorney’s fees) arising out of your use of the Website or your breach of these Terms.
Governing Law
These Terms will be governed by and construed in accordance with the laws of England.
Changes to the Terms
We reserve the right to modify these Terms at any time. We will post the updated Terms on the Website, and the revised Terms will be effective upon posting.
Contact Us
Legal Name: Shield Sights Ltd
Company Registration Number: 02069725
Trading/Legal Address: Shield Sights Ltd, Unit R, Blacknell Lane, Crewkerne, Somerset, TA18 7HE
Phone: +44 (0)1297 678233
Email: info@shieldpsd.com
VAT Reg. No.: 339458563
Acceptance of Terms
By proceeding with a purchase, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. You will be required to check a box to confirm your acceptance of these terms before completing your purchase.
