TERMS & CONDITIONS

Licensing

Some products offered for sale are subject to license or Home Office Authority. A copy of the customer’s appropriate license or specific authority must be provided prior to goods being sold.

If goods are being exported, Shield, where appropriate, will apply for the necessary license from the UK competent authority. In support of this, customers must provide appropriate import and trading licensing paperwork for their country to enable Shield to make the application. An End User Undertaking [EUU] in the format acceptable to the UK issuing authority must also be provided.

Warranty – Third Party Products

Products sold where Shield is acting as agent for an Original Equipment Manufacturer [OEM] will be subject to the terms of the OEM’s warranty.

Privacy policy

Shield does not share any of its customers’ data with third parties. Data held by Shield is subject to the requirements of the Data Protection Act.

Warranty – Shield Products

Products designed and manufactured by Shield carry a Limited Lifetime warranty on materials and workmanship.

7 year warranty on electronics.

Goods being returned under warranty claim must be notified in writing, clearly stating: date of purchase, place of purchase, exact nature of the fault and claim, circumstances under which the fault occurred.

Where Shield agrees to the return of the goods under warranty, it will either arrange for the goods to be collected at its own cost or agree to reimburse the customer all reasonable costs. This may include the supply of goods or service in lieu of a monetary value.

Excluded from warranty are all consumable items [e.g. batteries], wear and tear.

The Company reserves the right to refute claims where goods have been used for anything other than their intended purpose.